Customer Reviews

What Our Customers Are Saying

We are committed to providing an exceptional shopping experience at Jacuzzi Hot Tubs of Calgary. From the moment you walk through our front door, you will be greeted with a smile and treated with respect, kindness, and professionalism. Our spa and pool experts are here to help you every step of the way, from researching our products and finding the best one for your lifestyle, to maintenance and aftercare services that help you enjoy for years to come. Take a look at some of the things that our past and existing customers had to say about us.

Highly recommend Jacuzzi Calgary

10/10 time here and I’m so excited to get my tub delivered later this summer! My husband and I appreciated Jacuzzi’s approach to spa sales over all the others we’ve experienced in Calgary. With covid, we’ve noticed customer service takes a hit in a lot situations but you won’t find that here. Jeff was very informative, transparent, and took the time to ensure we knew the pros and cons of each hot tub at every level. He was very professional and you can tell he knows the industry well. He even let us come in a for a same-day wet test to make sure we were comfortable with our decision. The fair pricing, good quality, and customer-based approach ultimately led us to purchase from here. Highly recommend Jacuzzi Calgary if you are thinking about adding a little hydrotherapy to your life 🙂

‐ Devin Wong

The service was excellent

I recently was in the market for a hot tub looking for a true hydrotherapy experience which led me to Jacuzzi Hot Tubs. The service was excellent responding to all my questions. Working with the sales representative was informative with the focus on matching the right hot tub for my individual needs. The delivery went seamlessly, arriving at the scheduled time and was set up efficiently, with my preferences addressed. The entire experience with Jacuzzi Calgary was professional and collaborative. Class Act!

‐ Heather MacLean

I am extremely impressed with this customer service

We had a very positive buying experience and were impressed with the staff before we had the tub. The delivery went very well and although not ideal, we found out the next day that there was an issue with our hot tub that needed to be fixed. The repairman was not able to make it out by the end of week as promised, so our sales guy Jon actually came to our house, worked in the rain and cold for over an hour and got our issue resolved. I am extremely impressed with this customer service, it really went above and beyond and we are very happy with our decision. The hot tub is great quality and we are thrilled with it, however the level of service and support that we know is available to us ongoing really makes us so confident in our decision to go with Jacuzzi Hot Tubs of Calgary.

‐ Jessica B

Whole family is really happy with our hot tub.

I don't usually leave reviews but this was a great experience and want to give these guys some credit. Great staff - I felt helped not pressured and they sorted me out with a great tub. The rest of the process was equally as good and the whole family is really happy with our hot tub.

‐ Zach Parston

Glad we bought here

Jon and his staff are amazing to deal with. I took a look at other places in the area and this is the easy choice. Prices up front, no pressure sales, and a quality product. Glad we bought here.

‐ El Cortez

the Jacuzzi Calgary team were wonderful to deal with

I wanted to buy a Hot Tub as a birthday gift for my Husband. Jon and the Jacuzzi Calgary team were wonderful to deal with and made it such an easy process. We’ve had the tub in nearly two months and we’re so pleased with the quality of the product and the service from Jacuzzi Calgary.

‐ Lauren Hoines

Huge shout out to Jacuzzi Hot Tubs Calgary

As awesome of a buying experience from start to finish that anyone could ask for. We visited multiple, and I mean multiple different hot tub dealers. This was the only place that didn’t give us the greasy used car salesman vibe. John and Jeff were great to deal with. We were under the impression that Customer Service in this world as a whole was a thing of the past but these guys proved otherwise. Zero pressure to buy, it’s almost as if they knew we would be back when we told them we wanted to kick some more tires. Even gave us a heads up on a couple of things to look for while shopping at other places. That may have ultimately been what brought us back. Nonetheless, huge shout out to Jacuzzi Hot Tubs Calgary. We even received follow ups from both John and the delivery guys (Spa Specialized) to make sure that we were satisfied and that everything was working to our standard. We Would recommend this place and only this place to anyone that asks.

‐ Jared George

They truly understand how to service customers

If you are looking to be pampered, Jacuzzi is the place to go. After visiting a number of hot tub dealers in Calgary, our search always lead us back to our first stop. From top to bottom, the Jacuzzi brand did not disappoint. Their tubs exemplify premium quality and luxury. Their sales team of Jeff and Jon were attentive and detail oriented in helping us make an informed decision without being overly aggressive. They truly understand how to service customers with their spa school (pre-installation maintenance training), timely delivery and installation, and post-sales follow up to make sure that we were enjoying our new tub. My family loves our Jacuzzi tub. Thanks for taking care of us and making our purchase decision easy!

‐ Ted Yan